About the Role

Responsibilities

• Excellent client management skills (5+ years of experience in client interfacing role & minimum 2+ years experience in managing client)
• Should have programming background in any open source language (e.g. Java, or .Net) and should still be well aware of key concepts
• Extensive experience in project/program management, resource management, scheduling, planning, deployment, support and training
• Experience in managing change requests and prioritization in a fast changing environment
• Excellent understanding of process management, improvement practices, change management process, operation services
• Experience managing multiple clients and a global client base with strong knowledge of Agile/SCRUM processes. Experience in leading teams located in multiple regions would be an added advantage
• Good communication and negotiation skills
• Excellent articulation skills and should be master of proactive communication
• Should act as an efficient bridge between client and the delivery team
• Should be able to create impressive reports for external and internal stakeholders to manage the perception and raise timely escalation
• Candidates from premier institutes are preferred

Candidate Requirements

• Ensuring Customer satisfaction and handling client communication including weekly status calls
• Managing and technical anchoring of the team including their task scheduling, rating and management
• Tracking and reviewing the team's performance by conducting periodic review for all the areas and ensuring they adhere to the delivery schedule and other objectives
• Project estimation and handling pre-sales calls when required

Location & Commitments

• This is a Permanent Opportunity
• Job Location is Pune