Responsibilities

• Single point accountability for delivery for large customer accounts.
• Collaborate with Client Partner to define strategy for the account - Service delivery, Account Plan and Growth, Digital Transformation initiatives, Employee development, Organizational Capability development Good program and crisis management skills.
• Outstanding spoken and written communication skills.
• Primary accountability for P&L for the account. Scope Definition, Solutioning, planning, execution, resourcing, setup and run project governance.
• Define, Implement and Monitor initiatives defined in the account plan.
• Partner in Strategic initiatives for the customer organization, Alignment with customers business imperatives.
• Drive the delivery reviews with customers, travel to customer locations as needed and maintain relationships with customers - to be seen as advisor
• Benchmark performance of the service delivery organization and drive continuous improvement initiatives
• Present/ publish organizational achievements and capabilities to Analyst groups for benchmarking studies and surveys
• Support Leadership development initiatives for delivery managers and project managers, inculcate high performance behaviors.

Candidate Requirements

• Candidates should have at least 20 years of experience. Minimum of 8 to 10 years in Delivery Leadership & Program Management role.
• Bachelor's and/or Master's degree in relevant discipline with strong academic track record
• Entrepreneurial Mind-set Manage & own business in a way that meets & exceeds set growth plan. Has global perspective in mind with ability to quickly align business & team to meet objectives. Systematically solves and hypothesizes possible customer pain points, expectations and implicit needs; demonstrates deep understanding of the impact of globalization.
• Customer Delight - Convert customers into Promoters by exceeding expectations. Empathic personnel who respond positively to meet customers- & employee's expectations. Drives innovation & services driven culture. Bends backwards to add value & deliver on expectations thereby delighting the customer.
• Interpersonal Influence - Uses rational and emotional drives that would appeal to relevant parties with comfort in driving engagement. Drive & promote an organizational culture within and outside LTI. Tailored communicator with the ability to articulate his/her thoughts & viewpoint effectively. In-depth know-how of industry trends & best practices.
• Learning Agility - Promotes open-door culture for all with aim of improvement & development of team(s). Active & willing to embrace change; promotes new systems, processes, ideas & technologies to cope in an ambiguous environment. Encourage & lead the change that enhances organizational & workforce effectiveness.
• Developing Self & Others - Identify, nurture and retain talent thereby inspiring & prompting organizational development. Encourage & foster people development initiatives by enabling talent recognition & growth. Build a high performance team by prompting a culture of trust, collaboration & ownership.
• Operational Excellence - Drive maximum value by guiding Org level initiatives systematically from planning to execution stage. Inspires team to deliver results through innovative means & promote customer delight culture. Expert in Financial & Operational aspects while leading large customers.

Location & Commitments

• This is a Permanent Opportunity
• Job Location is Pune