When it comes to building relationships, or granting loans, understanding the customer lies at the heart of it. This is where VideoPD (Video Personal Discussion) comes in. Helping you understand customers better by obtaining all necessary information in detail. Video PD enables distanced yet smooth personal discussions before sanctioning a financial product or make recommendations.
When used as a tool in the lending process, VideoPD also increases accuracy in screening and monitoring potential borrowers. And by virtue of being remote, VideoPD is highly convenient for bank staff as well as customers. It saves time, effort and money for all concerned.
Schedule calls as per customer’s requirements
Location of customer cross-checked with the documents uploaded to prevent forgery
Expert discussion templates designed exclusively based on borrower dynamics
Customization of workflow for reduced turnaround time & faster decisions
time saved in data collection
Face Match Capability
reduction in cost
All video calls over VideoPD are well secured and checked for any spoofs or external hindrances. Verification, as per the set standards, of the video quality is also made. Such videos are recorded and stored with the entity for any further reference.
Smart conversations are enabled via AI/ML. This facilitates questions to be asked to the client during the call to check for the sanity and also the liveliness of the video. Banks and officers can choose to configure these questions as per their products and the nature of the loan viz. personal or business. These questions are customizable and can be made as per the bank’s requirements.
VideoPD has made bank staff efficient while helping banks make better, faster and effective lending decisions. See how today!
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