vKYC is a simple process that can be facilitated by a representative or be self-initialised. Once the client’s consent is received and confirmed, the vKYC slot can be chosen based on availability. On the scheduled day a reminder message is sent to the client, with a link to join the vKYC session. Before the client joins the session all his uploaded documents are verified and the required data extracted.
At the vKYC session the designated officer’s dashboard displays parameters such as lighting and accuracy, video spoofs and discrepancies, which are scored accordingly. The client is notified of parameters with low scores for changes to be made. The major points checked on the video are the identity of the individual and the accuracy of his location based on data. The call is of a very short duration and is recorded for further reference. Once the call ends, a call audit is conducted by the appointed auditor who checks and satisfies himself of all the parameters on his dashboard. The vKYC is then declared completed.