About the Role

Responsibilities

• The candidate has to perform below responsibilities
• Production setup up-time as per Service level agreement
• Solving the customer incidents in the given time with the help of different teams
• Primary debugging of the issues and solving the same with help of knowledge base and if not found in KB then identify the area and support requirement for solving the issue
• Monitoring of the system to proactively identify the issues
• Supporting the batch and maintenance jobs scheduled on a given frequency
• Supporting the service request from customers like giving reports, logs etc
• Escalation and updates to higher management about the issues and impacts
• On job training on the different technologies to uplift the support standards and service level targets
• Innovation in the processes and activities being carried out day-to-day
• Automation, process improvements and self service points identification and raised with the L3 team, get it implemented in production
• Periodic reviews with customers on all open issues, SLA tracking and demonstrating the value addition
• Severity 1 issues handling with proper escalation and higher management updates

Candidate Requirements

• Engineering graduate specialized in computers, Masters degree preferable
• Certification

Location & Commitments

• This is a permanent opportunity